CUSTOMER SUPPORT

CUSTOMER ONSITE AND REMOTE SUPPORT

We know that for most customers, the delivery of the machine is just the beginning of an integration, training and validation process. As well as providing the necessary documentation, our team can also provide onsite assistance during these early stages.

If for any reason the machine needs to be altered or updated after delivery, Innomech can also provide remote assistance for software updates, onsite assistance for more involved alterations, as well as providing all the relevant documentation for revalidation and revisioned updated specifications.

CUSTOMER LOGIN AREA

SUPPORT HELPDESK

Login to Support Helpdesk

SUPPORT AREA

Login to ONEDRIVE

REMOTE SUPPORT

Login to Remote Support

MEETING

Login to Meeting

SERVICE PLANS

Innomech can offer a wide variety of solutions to help support and maintain your equipment

PROCESS SUPPORT

  • Applications support
  • Protocol development
  • System & site review
  • Validation & GMP compliance

PRODUCT SUPPORT

  • Operator & maintenance training
  • System & software upgrades
  • Preventative maintenance visits
  • Relocations & decommissioning

TECHNICAL HELPDESK

  • Email & telephone support
  • Onsite service engineers

Speak to a member of the Innomech team today.
Call +44 1353 667394