Customer Service and Support

We know that for most customers, the delivery of the machine is just the beginning of an integration, training and validation process. As well as providing the necessary documentation, our team can also provide onsite assistance during these early stages.

If for any reason the machine needs to be altered or updated after delivery, Innomech can also provide remote assistance for software updates, onsite assistance for more involved alterations, as well as providing all the relevant documentation for revalidation and revisioned updated specifications.

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Report an issue or contact us by logging in to the Service & Support Helpdesk

 

Service Plans

  • Innomech can offer a wide variety of solutions to help support and maintain your equipment

Process Support

  • Applications support
  • Protocol development
  • System & site review
  • Validation & GMP compliance

Product Support

  • Operator & maintenance training
  • System & software upgrades
  • Preventative maintenance visits
  • Relocations & decommissioning

Technical Helpdesk

  • Email & telephone support
  • Onsite service engineers